Last Updated on November 9, 2024
Welcome to Servly's privacy policy ("Privacy Policy" or "Policy").
Servly Private Limited and its affiliates (collectively, "Servly", "we" or "us") are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website or mobile application 'Servly' (collectively, "Platform") or avail products or services that Servly offers you on or through the Platform (collectively, the "Services").
At Servly, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
1. Applicability
This Policy applies to all users of the Platform, including Customers and Professionals. By accessing or using the Platform, you agree to the terms of this Privacy Policy.
2. Personal Data That We Collect
We may collect the following categories of personal data:
- Identity Data: Name, date of birth, gender, profile picture
- Contact Data: Email address, phone number, delivery address
- Account Data: Username, password, preferences, feedback
- Transaction Data: Payment details, booking history, service records
- Technical Data: IP address, browser type, device information, location data
- Usage Data: Information about how you use our Platform and Services
3. How Do We Collect Personal Data?
We collect personal data through the following means:
- Directly from you when you register, book services, or contact support
- Automatically through cookies, analytics tools, and similar technologies
- From third-party partners such as payment processors and identity verification services
4. How Do We Use Your Personal Data?
We use your personal data for the following purposes:
- To provide and maintain our Services
- To process your bookings and payments
- To communicate with you about your account and services
- To improve and personalize your experience on the Platform
- To ensure safety and security of our Platform
- To comply with legal obligations
- To send you marketing communications (with your consent)
5. Cookies
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Disclosures of Your Personal Data
We may share your personal data with:
- Service professionals to facilitate service delivery
- Third-party payment processors for transaction processing
- Analytics and search engine providers to optimize the Platform
- Law enforcement or regulatory bodies when required by law
- Professional advisors including lawyers, auditors, and insurers
7. Your Rights
In relation to your personal data, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to the processing of your personal data
- Request restriction of processing of your personal data
- Withdraw your consent at any time
8. Deletion of Account and Personal Data
You may request deletion of your account and associated personal data by contacting us at help@servly.com or through the Delete Account page. Upon receipt of your request, we will delete your personal data within 30 days, subject to any legal obligations requiring us to retain certain data.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
10. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: help@servly.com
Address: Servly Pvt Ltd, Guwahati, Assam, India