These terms and conditions ("Terms") govern the use of services made available on or through the Servly website and/or the "Servly" mobile app (collectively, the "Platform", and together with the services made available on or through the Platform, the "Services"). These Terms also include our privacy policy, available on the website and the app ("Privacy Policy"), and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time ("Additional Terms"). Privacy Policy and Additional Terms form an integral part of these Terms.
These Terms form a legally binding agreement between Servly Private Limited ("Company", "we", "us", or "our"), and you, a user of the Services, or any legal entity that books Pro Services on behalf of end-users ("you" or "Customer"). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms.
Please read these Terms carefully. By accessing or using the Platform, you are agreeing to these Terms and concluding a legally binding contract with the Company. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms.
1. Services and Pro Services
1.1. The Services include the provision of the Platform that enables you to access and avail certain home-based services and/or certain other services, that may be made accessible to you by the Company through independent third-party service providers ("Professionals") who are onboarded on the Platform to offer general household cleaning and/or kitchen preparation services and other services ("Pro Services"). The Company is only an aggregator and a technology intermediary in respect of Pro Services and facilitates discovery, booking and payment facilitation using third party payment processors and banks, for such Pro Services, but does not provide or control the performance of such Pro Services.
1.2. The Services may be offered through different formats, including one-time bookings, bundled service packages, subscription-based plans (daily, weekly or monthly), or other service offerings as may be made available on the Platform from time to time.
1.3. The Company does not undertake or assume responsibility for the performance of any Pro Services. Each Professional bears sole responsibility and liability for the Pro Services they provide, including their quality, safety, and execution.
1.4. The Platform is for your personal and non-commercial use only.
1.5. To support service delivery and platform operations, the Company may communicate with you via phone calls, text messages, emails, WhatsApp, or in-app notifications, including for Platform updates, booking updates, transactional information, and service-related announcements.
2. Eligibility to Use the Services
2.1. You confirm that you are at least 18 years old and have the legal capacity to understand, accept, and comply with these Terms.
2.2. You are in compliance with all laws and regulations of India when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law.
3. Account Creation
3.1. To avail the Services, you will be required to create an account on the Platform ("Account"). For this Account, you may be required to furnish certain details, including but not limited to your name, e-mail address, and phone number.
3.2. You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change.
3.3. You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorised use of your Account.
3.4. You are responsible for all actions carried out through your Account, whether undertaken by you or by any third party using your login credentials.
4. Bookings
4.1. The Platform allows you to place requests for Pro Services based on availability and time slots displayed at the time of booking. To make a booking, you should follow the instructions on the Platform and provide necessary information.
4.2. Once you place a request, we will provide confirmation of the booking via SMS, email or a push notification. Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms.
4.3. Bookings that are cancelled before confirmation on the Platform will not be charged.
5. Payments
5.1. You agree to pay all charges associated with the Services and Pro Services as indicated on the Platform at the time of booking. Payments may be made through the payment methods available on the Platform.
5.2. All prices are inclusive of applicable taxes unless stated otherwise. The Company reserves the right to modify pricing at any time.
6. Cancellation and Refund Policy
6.1. You may cancel a booking in accordance with the cancellation policy available on the Platform. Cancellation charges may apply depending on the timing of cancellation.
6.2. Refunds, if applicable, will be processed within 7-10 business days to the original payment method.
7. Limitation of Liability
7.1. The Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the Services or Pro Services.
7.2. The Company's total liability shall not exceed the amount paid by you for the specific Service or Pro Service giving rise to the claim.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.
9. Contact
If you have any questions about these Terms, please contact us at help@servly.com.